Customer Service / Tech Support Rep – Tech Products

New

Source API remote eligibility restrictions: United States; Must reside in the United States and have a valid U.S. address for residence; USA, OH, Work-at-Home, 8am-1130pm EST Monday-SundayFull-TimeJunior

SalaryAt least 17.31 USD per hour

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Job Details

Experience: 1+ year of customer service experience
Required Skills: Problem SolvingCustomer serviceTroubleshootingTechnical supportiOS

Requirements

1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday.
A desktop or laptop to complete PC and internet testing
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Familiarity with iOS and/or MacOS, or comparable technology is preferred

Responsibilities

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
Deliver expert customer experiences…with a smile.

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