Customer Service Specialist
New
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceAdaptabilityRelationship buildingCritical thinking
Requirements
- Customer Experience & Service Systems Thinking: Understand how actions, communication, and operational processes impact the overall customer experience.
- Customer Experience & Service Systems Thinking: Identify opportunities to improve customer outcomes beyond the immediate issue.
- Customer Experience & Service Systems Thinking: Deliver accurate, timely, and consistent support that protects the Brand Promise.
- Diagnostic Thinking & Root Cause Awareness: Gather and assess information thoroughly to identify root causes and recommend effective solutions.
- Diagnostic Thinking & Root Cause Awareness: Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.
- Ownership & Follow-Through: Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.
- Ownership & Follow-Through: Communicate proactively and follow through on commitments in a fast-paced environment.
- Communication & Relationship Building: Build trust through clear, professional, and adaptable communication with customers and internal teams.
- Communication & Relationship Building: Navigate challenging situations with empathy, confidence, and professionalism.
- Adaptability & Continuous Improvement: Adapt quickly to changing priorities while learning new systems, processes, and products.
- Adaptability & Continuous Improvement: Identify opportunities for improvement and balance customer advocacy with operational efficiency.
- Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
- Strong communication and relationship-building skills with customers and internal teams.
- Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
- Curiosity, adaptability, and a continuous improvement mindset.
- Commitment to high-quality work, accountability, and alignment with Clickstop’s Core Values.
Responsibilities
- Aligning with Clickstop’s Core Values to drive our culture and business forward.
- Providing industry-leading customer support for one of our e-commerce brands.
- Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
- Completing daily tasks while living out our values and code through self-awareness and integrity.
- Celebrating what is going well while identifying opportunities for growth.
- Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
- Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
- Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
- Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.
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