Call Center Customer Service Specialist
All candidates under consideration must be located within the contiguous United States and be able to work from home, 10:00 AM -6:00 PM ESTFull-TimeJunior
SalaryAt least 17.75 USD per hour
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Job Details
- Experience
- Minimum of 1 year relevant customer support experience
- Required Skills
- Communication SkillsCritical thinkingEmpathyCustomer support
Requirements
- Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud
- Strong technical ability to navigate computer systems and efficiently access customer information
- Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
- Ability to provide accurate, unbiased information to callers
- Strong critical thinking skills while following documented processes and procedures
- Resilience in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations
- High school diploma or equivalent (college degree or some college coursework preferred)
- Ability to successfully pass a background check
- Strong communication skills for interacting with customers, team members, and leadership
- Professionalism, empathy, patience, respect, and a strong team-oriented mindset
Responsibilities
- Supporting a live call queue during scheduled project hours
- Using company-provided equipment to access multiple systems and tools
- Handling back-to-back inbound calls involving complex fraud-related situations
- Following documented procedures to ensure accurate and consistent call handling
- Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3)
- Managing emotionally challenging interactions while maintaining professionalism
- Communicating effectively in a fast-paced virtual environment
- Completing additional tasks and duties as assigned
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