Contact Center Customer Experience Specialist - CMS - Dynamic Schedule
New
This is a remote position with preference for candidates residing near the following hubs and in the following states: Phoenix/Tempe, AZ (preferred) Milwaukee, WI Twin Cities, MN St. Louis, MO Location expectations This role is designated as U.S. home-based remote., hours between 5:00 a.m. and 10:00 p.m. CTFull-TimeJunior
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 18 months of customer service or related experience
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeNegotiationTime ManagementMultitasking
Requirements
- High school diploma or equivalent
- Typically at least 18 months of customer service or related experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Responsibilities
- Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
- Research and resolve problems and errors which may include those related to fraud support and internet operations.
- Obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
- Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
View Full Description & ApplyYou'll be redirected to the employer's site
