- Manage inbound support requests through Intercom and other support channels
- Respond to customer questions with care, clarity, and professionalism
- Troubleshoot platform issues and escalate bugs or technical problems when needed
- Support the Sage verification process and review application details for accuracy
- Maintain organized records and support documentation
- Help build and improve self-service support resources and FAQs
- Identify recurring customer pain points and share feedback with Product and Operations teams
- Partner cross-functionally to improve the overall customer experience
- Support operational projects and administrative tasks as needed
Problem SolvingCustomer supportCustomer Success