Customer Support Representative
New
A
AnagramHealth Tech
USAFull-TimeMiddle
Salary50,000 - 70,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3+ years
- Required Skills
- Communication SkillsProblem SolvingCustomer supportSaaSHubSpotGoogle WorkspaceSlack
Requirements
- 1–3+ years of experience in a customer service or support role
- A team player with a positive, “can-do” attitude
- Strong communication and active listening skills
- Excellent problem-solving abilities
- Comfortable managing multiple tasks in a fast-paced environment
- Patient and empathetic when handling challenging cases
- Quick to learn and comfortable using a variety of tools, including Intercom, Slack, HubSpot, & Google Workspace
Responsibilities
- Provide timely, accurate, and empathetic support to customers via chat and email
- Understand and identify customer needs, guiding them through specific features and functionalities
- Maintain and update internal knowledge bases and customer records
- Share updates about new features, improvements, or processes with customers
- Collaborate cross-functionally with other teams to ensure a smooth customer experience
View Full Description & ApplyYou'll be redirected to the employer's site
