Customer Service Representative - Cardiac Devices
New
W
WearLinqMedical Devices
Fully remote positionFull-TimeMiddle
Salary22 - 24 USD per hour
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Job Details
- Experience
- 1+ years of customer service experience preferred
- Required Skills
- Customer serviceMicrosoft OfficeTroubleshootingCRMGoogle Workspace
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment.
- Strong verbal and written communication skills.
- Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools.
- Ability to work independently in a fully remote environment.
Responsibilities
- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices.
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
- Support ship-to-home patients with hookup assistance and monitoring initiation.
- Serve as a point of contact for clinics, physician offices, and healthcare staff regarding device orders and service questions.
- Accurately document all patient and customer interactions in CRM.
- Maintain compliance with HIPAA and internal quality requirements.
- Support cross-functional communication with clinical operations, sales, and technical teams.
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