Customer Service Representative
New
Source API remote eligibility restrictions: United States, 10:00 a.m. to 6:00 p.m. ETFull-TimeEntry
Salary31,422 - 53,417 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- High school diploma or equivalent.
- Ability to successfully pass required criminal background checks.
- No financial or other potential conflicts of interest that would impair the ability to provide fair and unbiased assistance to callers.
- Strong oral and written communication skills.
- Professional interpersonal skills, including courtesy, empathy, respect, and a cooperative attitude.
- Ability to work with minimal day-to-day direction in a remote environment.
- Ability to use a computer, navigate multiple systems, and document information accurately.
- Ability to follow approved policies, procedures, scripts, reference guides, and program guidance.
- Bilingual English/Spanish communication skills.
- Previous customer service experience, preferably in a call center, contact center, social services, human services, advocacy, or similar environment.
- College coursework or a degree in Social Work, Psychology, Human Services, Sociology, Counseling, Criminal Justice, Gerontology, or a related field.
- Experience supporting older adults, vulnerable populations, victims of fraud, or individuals in crisis or stressful situations.
- Demonstrated interest in social work, human services, advocacy, public service, or related career paths.
- Experience working remotely in a structured, production-based environment.
- Strong problem-solving skills and comfort collaborating with team members to resolve customer needs.
Responsibilities
- Respond to customer inquiries and requests for information using approved reference guides, policies, and procedures.
- Provide professional, empathetic support to callers and accurately document customer interactions.
- Actively listen to customers, identify their needs, and take initiative to help determine appropriate next steps.
- Complete follow-up commitments, including scheduled call backs, in a timely manner.
- Identify and help resolve customer issues professionally, collaborating with team members and cross-functional partners as appropriate.
- Perform assigned duties with minimal day-to-day supervision while contributing to a team-oriented, problem-solving environment.
- Follow all company and program policies, procedures, and guidelines.
- Maintain confidentiality of company, program, and customer information.
- Ability to work assigned shifts during program operating hours of 10:00 a.m. to 6:00 p.m. ET.
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