- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices.
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage.
- Support ship-to-home patients with hookup assistance and monitoring initiation.
- Serve as a point of contact for clinics and physician offices regarding orders and patient status.
- Document all interactions accurately in CRM or patient management systems.
- Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
- Assist with coordination of device logistics, replacements, and shipment tracking.
Customer serviceMicrosoft OfficeCRM+2 more