Customer Service Representative - Cardiac Devices
New
W
WearlinqMedical Devices
United StatesFull-TimeEntry
Salary22 - 24 USD per hour
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Job Details
- Experience
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceHIPAACRM
Requirements
- High school diploma or equivalent required.
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred.
- Comfort working with patients over the phone, including individuals who may be anxious or frustrated.
- Strong verbal and written communication skills.
- Proficiency with computer systems and EMR/CRM platforms.
- Proficiency with Microsoft Office or Google Workspace.
- Ability to work independently in a fully remote environment.
Responsibilities
- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices.
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage.
- Support ship-to-home patients with hookup assistance and monitoring initiation.
- Serve as a point of contact for clinics and physician offices regarding orders and patient status.
- Document all interactions accurately in CRM or patient management systems.
- Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
- Assist with coordination of device logistics, replacements, and shipment tracking.
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