Customer Service Representative
New
P
Path ArcCustomer Service
United StatesFull-TimeEntry
Salary45,000 - 75,000 USD per year
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Job Details
- Required Skills
- Customer serviceTime ManagementMultitaskingComputer skillsTroubleshootingActive listening
Requirements
- Previous experience in customer support, client services, or sales
- Excellent verbal communication skills for phone and digital platforms
- Basic computer literacy and technical aptitude
- Proven ability to multitask effectively
- Strong time management and task prioritization skills
- Active listening skills to address and resolve concerns
- Strong focus on customer satisfaction and positive experience
Responsibilities
- Provide accurate product information and troubleshooting assistance to clients
- Manage incoming inquiries through phone, email, chat, and IVR systems
- Record and organize customer interactions and account updates
- Meet or exceed individual and team performance targets
- Schedule follow-up calls and appointments to ensure resolution
- Identify opportunities to up-sell products when appropriate
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