Customer Service Representative
New
United StatesFull-TimeMiddle
Salary17.87 - 28.85 USD per hour
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Job Details
- Experience
- Minimum 2 years
- Required Skills
- SalesforceCustomer serviceTime ManagementTroubleshootingTechnical supportCRM
Requirements
- Minimum 2 years of experience in a customer technical support or inbound call center environment
- Proven ability to resolve technical issues over phone, email, and chat communication channels
- Strong verbal and written communication skills with a customer-first mindset
- Excellent troubleshooting and problem-solving abilities
- Experience using Salesforce or similar CRM platforms
- Ability to multitask, prioritize effectively, and work independently or collaboratively
- Comfortable working flexible hours and managing a high volume of customer interactions
- Reliable high-speed internet connection and ability to work remotely within the United States
Responsibilities
- Deliver exceptional customer service by responding to technical support requests via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve basic user-related technical issues, ensuring customer concerns are followed through to completion
- Support customer retention efforts by proactively addressing service-related concerns and identifying potential fraud or escalation risks
- Maintain accurate documentation of inbound and outbound interactions using CRM and internal systems
- Collaborate with team members to improve troubleshooting resources, workflows, and service quality
- Assist with additional support functions, including special projects, porting activities, and escalated customer cases
- Meet service level expectations while managing workload independently in a remote work environment
- Contribute feedback to supervisors regarding customer trends, training needs, and process improvements
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