- Respond to inbound client questions via live messaging, tickets, and video calls.
- Manage issues from first response through resolution while maintaining SLAs.
- Prioritize competing tickets and timelines without sacrificing quality.
- Diagnose bugs, replicate issues, and partner with Engineering to drive resolutions.
- Surface recurring issues and product gaps to the product roadmap.
- Build and refine support workflows, SLAs, and internal tooling.
- Guide customers on workflows and best practices to drive product adoption.
- Create and maintain internal and client-facing documentation, tutorials, and FAQs.
JiraRESTful APIsDocumentation+3 more