Senior Lead, Marketing Services Operations
New
M
MoxieMarketing Operations
Remote - USFull-TimeLead
Salary150,296 - 185,636 USD per year
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Job Details
- Experience
- 7–10 years
- Required Skills
- Artificial IntelligenceProcess improvementHubSpot
Requirements
- 7–10 years in marketing or revenue operations.
- Minimum 4 years managing multi-functional teams.
- Demonstrated experience scaling service operations structurally without linear headcount growth.
- Proficiency with ClickUp, HubSpot, Zapier, N8N, and GoHighLevel.
- Experience building and maintaining AI-assisted workflows.
- Proven track record of cross-functional decision-making and stakeholder alignment.
- Demonstrated ability to coach and develop team members.
Responsibilities
- Own and lead six operational functions including Process & Automation, QA, and Technical Support.
- Build AI-assisted workflows to scale operations and support growth.
- Drive measurable quality improvement by auditing error rates and establishing baseline KPIs.
- Stabilize and integrate the Front Desk Services team with capacity models and performance frameworks.
- Design and execute the operational roadmap to support 1,000+ providers.
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