Customer Service Representative
New
MexicoFull-TimeMiddle
Salary14,560 USD per year
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Job Details
- Languages
- Spanish, English
- Experience
- 5 years
- Required Skills
- Customer serviceData entry
Requirements
- Strong Spanish and English communication skills, both written and spoken.
- Minimum of 5 years of experience in customer service within the call center industry.
- Access to own laptop or PC.
- High-quality headset.
- Reliable high-speed internet and a backup internet connection.
- Submit resume in English.
Responsibilities
- Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
- Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
- Maintain client records, update case management systems, and ensure information is accurately documented.
- Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.
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