Senior Manager Implementation and Onboarding
New
1
1PasswordCybersecurity SaaS
Remote (United States | Canada)Full-TimeManager
Salary129,000 - 187,000 USD per year
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Job Details
- Experience
- 8+ years of experience in post-sale SaaS roles, 4+ years of people management experience
- Required Skills
- CybersecurityPeople ManagementRESTful APIsSaaS
Requirements
- 8+ years of experience in post-sale SaaS roles (Implementation, Professional Services, or Solutions Engineering).
- 4+ years of people management experience, including managing managers or multiple distinct technical functions.
- Proven experience leading both IC technical teams and specialized roles.
- Track record of success in complex, security-focused technical environments.
- Experience implementing repeatable service delivery models.
- Strong familiarity with security, identity, or IT administration domains.
- Deep understanding of SSO, SCIM, directory services, APIs, CLI tools, and SaaS architectures.
- Excellent communication skills with executive presence.
- Strategic, data-informed decision-making capability.
Responsibilities
- Define and evolve engagement models, processes, and playbooks.
- Ensure consistent, high-quality technical engagement across all customer segments.
- Lead and develop ICs and managers, establishing clear growth paths.
- Act as a senior escalation point for complex customer situations.
- Provide leadership with visibility into customer health, adoption trends, and risks.
- Align resources, skills, and priorities to customer needs and business goals.
- Drive hiring strategy and onboarding excellence.
- Represent the voice of technical post-sale teams in planning and prioritization.
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