Senior Implementation Manager
New
C
Coconut Software B2B SaaS
Anywhere in CanadaFull-TimeSenior
Salary105,000 - 130,000 CAD per year
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Job Details
- Experience
- 5-7 years
- Required Skills
- Project ManagementRESTful APIsStakeholder managementChange Management
Requirements
- 5-7 years of relevant experience in SaaS implementation, professional services, consulting, onboarding, or project/program management.
- Demonstrated success leading large, complex customer-facing implementations.
- Strong experience managing enterprise customers with multiple stakeholder groups and complex workflows.
- Exceptional project and program management fundamentals.
- Ability to interpret implementation scope and balance customer needs, quality, and commercial reality.
- Experience partnering with executive stakeholders.
- Experience working in a B2B SaaS environment.
- Technical fluency with APIs, webhooks, SSO, integrations, data migration, UAT, and system configuration.
- Strong workshop facilitation, change management, and training enablement skills.
- Bachelor’s degree in Business, Project Management, Computer Science, or equivalent.
Responsibilities
- Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects.
- Own end-to-end project delivery across multiple workstreams.
- Build and manage enterprise project plans, governance structures, and communication cadences.
- Facilitate complex discovery, workflow, and enablement sessions with customer stakeholders.
- Act as the primary implementation lead, building strong relationships across executive sponsors and technical stakeholders.
- Guide customers through change and competing priorities.
- Partner with Sales and Customer Success to ensure alignment on customer goals.
- Proactively identify and manage program risks and cross-functional dependencies.
- Support customers through adoption readiness and training.
- Mentor team members and contribute to the evolution of implementation methodology and tooling.
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