Project Manager, Client Implementation & Onboarding
New
J
JumpSports Tech
Remote (US)Full-TimeSenior
Salary100,000 USD per year
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Job Details
- Experience
- 4+ years of experience in implementation, project management, or client services
- Required Skills
- Project ManagementStakeholder managementSaaSNotion
Requirements
- 4+ years of experience in implementation, project management, or client services
- Track record of running multiple complex implementations in parallel and delivering on time
- Experience as a primary client POC during implementation
- Strong written and verbal communication skills
- Ability to translate between technical and non-technical audiences
- Comfort going deep on product configuration and admin tooling
- Detail-oriented with excellent organizational habits
- Experience with project management tools like Linear or Notion
- SaaS implementations or software integrations experience
- Comfort with AI tools to work more efficiently
Responsibilities
- Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live
- Build and maintain detailed project plans, status trackers, and documentation across all active accounts
- Run client meetings and internal syncs, capture decisions and action items, and drive follow-through
- Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed
- Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership
- Serve as the primary point of contact for a subset of clients during implementation
- Translate client feedback and feature requests into well-documented requirements for product and engineering
- Become a deep expert in platform configuration and admin tooling
- Identify and lead improvements to implementation playbooks, templates, and tooling
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