Bilingual (Spanish) Patient Care Advocate
New
9
9amHealthHealth Tech
West Coast (PST based), PSTFull-TimeMiddle
SalaryUp to 25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 2+ years
- Required Skills
- Customer serviceZendeskHIPAA
Requirements
- 2+ years of experience in customer service in a healthcare setting.
- Proficiency in speaking and writing in Spanish.
- Strong written and verbal communication skills.
- Excellent problem solving and de-escalation abilities.
- Proficiency in Zendesk and EMR systems.
- Familiarity with insurance processes like prior authorizations and claims.
- Knowledge of HIPAA compliance and data protection.
- Ability to work in a fast-paced, multi-tasking environment.
- Reliable high-speed internet and quiet workspace.
Responsibilities
- Provide timely technical and product support via messaging and phone calls.
- Proactively follow up on unresolved inquiries.
- Collaborate with clinical team members for accurate information delivery.
- Document member interactions in appropriate systems.
- Manage member information while respecting confidentiality protocols.
- Assist members in navigating insurance approval processes.
- Identify and communicate trends affecting the member base.
View Full Description & ApplyYou'll be redirected to the employer's site
