Bilingual Patient Advocate Specialist
New
Remote, US, ESTFull-Time
Salary17 - 19 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer serviceOrganizational skills
Requirements
- High school diploma or equivalent
- Prefer previous customer service/call center experience
- Prefer previous experience with medical coding or billing
- Proficient PC knowledge
- Ability to type 30-40 wpm
- Ability to effectively work and communicate with coworkers, patients, and outside agencies
- Ability to present oneself in a courteous and professional manner
- Ability to stay on task with little or no management supervision
- Demonstrate initiative and creativity in fulfilling job responsibilities
- Excellent organization skills
- Ability to prioritize multiple tasks in a busy work environment
- Reliability of task completion and follow-up
Responsibilities
- Screen patients for eligibility of State and Federal programs
- Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance
- Initiate the application process when possible
- Advise patients of the appropriate assistance program(s) to best suit their individual needs
- Provide detailed instructions to patients regarding securing all available program benefits
- Advise patients of program time limitations and ensure that all deadlines are met
- Complete all necessary steps in locating patients and involving the outside field staff when necessary
- Obtain all necessary information from patients upon the initial contact when possible
- Record thorough and accurate documentation on patient accounts in the CUBS system
- Maintain a positive relationship with patients throughout the entire application process
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