- Educate potential patients and family members about the program, answer questions, handle objections, and enroll patients.
- Help patients navigate the program app or website and address technical issues.
- Initiate outbound calls to potential patients and respond promptly to inbound calls.
- Assess patient eligibility using provided documentation and address patient inquiries and concerns.
- Record and maintain accurate patient information and call notes, including insurance, provider, and clinical updates.
- Meet weekly productivity targets.
- Follow up promptly with patients interested in the program and provide customer service.
- Send educational materials to interested patients through email and other communication channels.
- Communicate insurance or other information to relevant parties.
Customer serviceTechnical support