Bilingual Scheduling Specialist Associate
New
United StatesFull-TimeEntry
Salary15.75 - 20.9 USD per hour
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Job Details
- Languages
- Spanish and English
- Experience
- 1–3 years
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- High school diploma, GED, or equivalent experience.
- Fluency in both Spanish and English.
- 1–3 years of professional work experience, preferably in healthcare, patient access, scheduling, or customer service.
- Experience working with insurance companies, pre-authorizations, or healthcare revenue cycle processes (preferred).
- Strong customer service, communication, and interpersonal skills.
- Ability to multitask, prioritize tasks, and work independently in a remote environment.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Typing proficiency of at least 35 WPM.
- Experience using multiple computer systems and dual monitors.
- Willingness to obtain Certified Revenue Cycle Representative (CRCR) certification within 9 months.
Responsibilities
- Schedule and pre-register patients for diagnostic procedures based on physician orders and organizational guidelines.
- Verify and update patient demographic, insurance, and medical record information.
- Provide clear patient instructions and high-quality bilingual customer support.
- Support insurance verification, pre-authorization processes, and financial counseling.
- Assist with point-of-service collections and explain payment responsibilities.
- Maintain compliance with healthcare regulations and policies.
- Utilize multiple systems and dual-screen workflows to manage scheduling tasks.
- Collaborate with internal teams and adapt to evolving technologies and processes.
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