Bilingual Patient Service Center Representative
New
M
Metro Vein CentersHealthcare
This is a fully remote position., Monday 11:30 AM - 10:00 PM, Friday 9:30 AM - 8:00 PM, Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 6:00 PMFull-TimeMiddle
Salary20 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Required Skills
- Customer service
Requirements
- Bilingual in English and Spanish (required)
- Experience working in a medical office or healthcare call center preferred
- Experience verifying medical insurance for coverage
- Comfortable working with patients over the phone and navigating EMR systems
- Organized, dependable, and calm under pressure
- Able to manage competing priorities and stay focused in a fast-paced environment
- Excellent communication and customer service skills
- A team-first attitude with strong attention to detail
Responsibilities
- Communicate with patients in an omni-channel fashion via phone, email and text messaging
- Answer and place inbound and outbound calls to support existing patients
- Reschedule appointments, call back missed calls, and manage no-show/cancellation lists
- Verify insurance and confirm appointment details
- Respond to general patient inquiries and triage questions appropriately
- Maintain high call quality scores and meet performance metrics
- Collaborate with internal teams to support a seamless patient experience
- Maintain documentation in our EMR and follow call center protocols
View Full Description & ApplyYou'll be redirected to the employer's site
