- Verify insurance eligibility, benefits, and network participation
- Explain deductibles, copays, coinsurance, and estimated out-of-pocket costs to patients
- Answer patient billing and insurance questions by phone with professionalism and empathy
- Help patients understand payment plans, self-pay options, and financial assistance programs
- Document benefit details and patient conversations accurately within Athena
- Partner with authorization, billing, and clinical teams to resolve insurance or payment issues
- Support escalated patient concerns related to billing or insurance coverage
- Help identify workflow improvements that reduce denials and improve the patient experience