Serve as the first point of contact for new patient leads.
Proactively connect with patients via inbound and outbound phone calls, email, and text.
Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics.
Communicate insurance coverage and payment options clearly to minimize booking barriers.
Verify insurance, initiate authorization requests, and manage CRM/EMR documentation.
Troubleshoot patient concerns and tailor your messaging to improve conversion rates.
Collaborate with internal teams to ensure a seamless handoff to clinical care.
Continuously refine your approach based on feedback and performance data.
Customer serviceCRM
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About Metro Vein Centers
Metro Vein Centers transforms lives by offering state-of-the-art varicose vein treatment. You will join a team dedicated to improving patient quality of life. We provide vascular surgery, radiofrequency ablation, and laser treatments. Our mission is to relieve painful vein disease symptoms. We have treated over 100,000 patients across 70+ clinics. This commitment to patient well-being results in an industry-leading NPS of 93.
How We Work
Our culture prioritizes patient care and teamwork above all. You will find a "Patients First, Always" mindset guiding every decision. We believe in being "Stronger Together", fostering collaboration and mutual support. Our team approaches challenges with a "Can-Do Spirit", embracing positivity and problem-solving. We focus on "Results That Make a Difference" through meaningful patient outcomes. We also emphasize a "Commitment to Growth" for all team members. Fully remote positions, like the Medical Claims Resolution Specialist, require self-motivation. You need reliable internet and a distraction-free environment for remote success.
Why Join Us
Contribute to an industry-leading patient satisfaction score (NPS of 93).
Work in a rapidly expanding healthcare network with over 70 clinics.
Benefit from robust medical, dental, and vision insurance.
Plan your future with a 401(k) and company match.
Access career growth and development opportunities.