Senior Patient Financial Counselor
New
M
Metro Vein CentersHealthcare
Must Reside Within One of the Continental States, USFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Bilingual English & Spanish
- Experience
- 2–3+ years
Requirements
- 2–3+ years of experience in healthcare billing, insurance verification, patient financial counseling, revenue cycle, or patient access operations
- Strong understanding of insurance verification, benefits review, and patient financial responsibility
- Experience working within payer portals, EMR systems, and healthcare workflows
- Bilingual in English and Spanish
- Excellent communication and customer service skills
- Strong attention to detail and documentation accuracy
- Ability to work independently in a remote environment
- High school diploma or equivalent (GED)
Responsibilities
- Verify insurance eligibility, benefits, and network participation
- Explain deductibles, copays, coinsurance, and estimated out-of-pocket costs to patients
- Answer patient billing and insurance questions by phone with professionalism and empathy
- Help patients understand payment plans, self-pay options, and financial assistance programs
- Document benefit details and patient conversations accurately within Athena
- Partner with authorization, billing, and clinical teams to resolve insurance or payment issues
- Support escalated patient concerns related to billing or insurance coverage
- Help identify workflow improvements that reduce denials and improve the patient experience
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