Experience Operations Lead
New
V
VAWAATravel and Tech
Open to remote applications within the US and Canada, New York working hoursContractMiddle
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- Project ManagementData AnalysisOperations ManagementCRM
Requirements
- 2-4 years of digital customer experience.
- Experience growing operations for an early customer base.
- Strong writing, editorial, visual, and experience-design skills.
- Minimum 2 years experience in full-time, remote, computer-based roles.
- Fluency in CRM and support tools (e.g., Streak, Customer.io, Helpscout, Zendesk, Front, Notion, Slack).
- Proficiency with AI tools and desire to continuously learn.
- Quantitative mindset toward experience quality and growth.
- Ability to manage high-volume, high-context execution.
- Excellent communication and problem-solving skills.
Responsibilities
- Scale the experience layer of VAWAA in partnership with the founder.
- Improve booking conversions and optimize the sales funnel.
- Monitor key metrics representing bookings and guest/artist health.
- Manage end-to-end guest journey, CRM hygiene, and SOPs.
- Support artists with onboarding, co-design, and logistical updates.
- Identify and resolve bottlenecks in guest and artist experiences.
- Solve time-sensitive issues across time zones and cultures.
- Automate repetitive operational tasks.
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