Technical Account Manager
New
V
vCluster LabsCloud Infrastructure
USA - New York City; Secondary Locations: USA - Seattle, USA - San FranciscoFull-TimeMiddle
Salary150,000 - 175,000 USD per year
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Job Details
- Required Skills
- KubernetesDevOpsCustomer SuccessSaaS
Requirements
- Proven experience in a technical post-sales role.
- Hands-on familiarity with Kubernetes.
- Familiarity with cloud-native technologies.
- Ability to discuss RBAC and Tenant Isolation patterns.
- Ability to communicate with both technical engineers and executives.
- Proactive management of success plans and timelines.
Responsibilities
- Lead end-to-end customer onboardings.
- Build and maintain customer success plans.
- Translate platform adoption into business outcomes.
- Own customer relationship cadence including Quarterly Business Reviews.
- Engage with platform engineers on technical architecture.
- Own the renewal and expansion motion.
- Serve as the internal voice of the customer.
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