Technical Account Manager
New
S
SpyCloudCybersecurity
Austin, Texas | RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Project ManagementRESTful APIsData analyticsSaaS
Requirements
- Strong technical acumen with experience influencing change.
- Solid working knowledge of web technologies, APIs, and databases.
- Proficiency in REST technology and cloud solution troubleshooting.
- Track record of creating documentation, playbooks, and processes.
- Ability to work effectively in cross-functional technical teams.
- Experience translating business goals into technical solutions.
- Understanding of data analytics and key performance indicators.
- Practical background in problem analysis/resolution for SaaS platforms.
- BA/BS/Undergraduate degree.
Responsibilities
- Project manage enterprise onboarding and integration, ensuring successful launches.
- Monitor product/program/project from initiation to delivery.
- Identify customer goals and translate them into technical setups.
- Own communication regarding technical issues, requirements, and solutions.
- Maintain deep product knowledge and provide technical guidance.
- Manage timelines, migration goals, and business transformation strategies.
- Develop best practices and assets for scaling.
- Represent the customer internally as a customer advocate.
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