Technical Account Manager
New
C
CedarHealthcare
Location: USAFull-TimeManager
Salary123,250 - 145,000 USD per year
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Job Details
- Experience
- Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting.
- Required Skills
- Project ManagementSQLRESTful APIs
Requirements
- Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting
- Strong technical acumen: analytical capabilities with proficiency in SQL
- Prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges)
- Ability to quickly learn new technologies and systems
- Track record of effectively leading or co-leading outcomes-focused client conversations
- Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert
- Experience communicating clear technical and business requirements to engineering
- Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs
- Background working with enterprise health care systems, digital consumer payments or backend payment processing technologies, or enterprise system integrations
Responsibilities
- Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
- Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health
- Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
- Provide technical governance and develop technical account plans
- Manage client integration health and mitigate risks with leadership support
- Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation
- Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives
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