Technical Account Manager
New
A
Arch SystemsElectronics Manufacturing or SaaS
This role requires candidates to be based in the United States and a US citizen.Full-TimeSenior
Salary115,000 - 155,000 USD per year total compensation
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Job Details
- Languages
- English
- Experience
- 3-5 years of Account Management or Customer Success Management experience
- Required Skills
- Project ManagementPythonData AnalysisCommunication SkillsOrganizational skillsInterpersonal skillsAccount ManagementSaaS
Requirements
- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Experience with Project Management methodologies
- Technical experience with python, database queries, and API usage
- Ability to multitask and juggle several responsibilities simultaneously
- Ability and experience in analyzing and drawing conclusions from larger data sets
- Excellent organizational skills and attention to detail
- Bachelor's Degree
- Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
Responsibilities
- Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
- Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
- Tracking and coordinating technology deployments with our customers and partners on a global scale
- Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed
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