Renewal Manager
New
S
SmartcatSaaS
Location: EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCRMCustomer SuccessSaaSHubSpot
Requirements
- Track record of owning measurable outcomes like retention or revenue targets.
- Experience in Customer Success, Revenue Operations, Sales Operations, or Renewals.
- Experience in a SaaS environment.
- Strong organizational skills with attention to detail.
- Clear, professional written and verbal communication skills.
- Experience with CRM systems (e.g., Salesforce, HubSpot).
- Experience with contract/order form processes and billing workflows.
- Ability to identify revenue expansion signals.
- Comfortable working in a fully remote, fast-paced environment.
Responsibilities
- Own the end-to-end renewal process for customers under $10K ARR.
- Proactively manage auto-renewal reminders and customer communications.
- Engage directly with customers to answer renewal-related questions and resolve blockers.
- Generate, manage, and facilitate order forms and renewal agreements.
- Identify upsell or expansion opportunities and hand off to Mid-Market Sales.
- Manage and triage escalations within the segment.
- Maintain accurate renewal forecasting and CRM hygiene.
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