- Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions.
- Support internal IT operations, including onboarding, offboarding, assets, access, service requests, and controls.
- Analyze processes, identify pain points, and design clearer, more efficient workflows.
- Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
- Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
- Define and track KPIs, SLAs, risks, action plans, and improvement measures.
- Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
- Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
- Document processes, decisions, responsibilities, and ways of working.
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