IT Operations Analyst
New
M
MORO TECHIT Services
Lisbon, Lisbon, Portugal. Athens, Attica, GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- AgileBusiness AnalysisData AnalysisProject CoordinationStakeholder managementProcess improvement
Requirements
- 2-5 years of experience in business analysis, service delivery, IT operations, project coordination, or process improvement.
- Ability to translate business needs into clear requirements, actions, processes, or reports.
- Experience documenting processes, workflows, requirements, decisions, and action plans.
- Analytical mindset, with the ability to structure problems and recommend improvements.
- Good understanding of IT operations, service management, or project delivery.
- Ability to work with technical teams and communicate clearly with non-technical stakeholders.
- Strong organization, prioritization, follow-up, ownership, and accountability.
- Comfort preparing reports, summaries, business cases, and management-level materials.
- Strong communication skills in English, both written and spoken.
- Ability to operate in a dynamic environment with multiple priorities and stakeholders.
- Comfort working with data, metrics, KPIs, and operational reporting.
Responsibilities
- Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions.
- Support internal IT operations, including onboarding, offboarding, assets, access, service requests, and controls.
- Analyze processes, identify pain points, and design clearer, more efficient workflows.
- Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
- Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
- Define and track KPIs, SLAs, risks, action plans, and improvement measures.
- Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
- Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
- Document processes, decisions, responsibilities, and ways of working.
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