Senior Technical Customer Success Manager
New
H
Honeycomb.ioSoftware, Observability
Remote - United KingdomFull-TimeSenior
Salary113,800 - 134,000 GBP per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- DevOpsCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
- Experience working with Enterprise customers in complex, cross-functional environments.
- Strong communication and storytelling skills.
- Organized, detail-oriented, and capable of managing multiple customer relationships.
- Comfortable working in fast-paced, startup-like environments.
- Experience in observability, APM, monitoring, or DevOps platforms.
Responsibilities
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
- Own the post-sales relationship for a portfolio of accounts.
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
- Build and grow relationships with senior stakeholders, technical champions, and executive sponsors.
- Lead and continuously improve customer lifecycle programs (onboarding, business reviews, stakeholder engagement).
- Identify repeatable success patterns and scale best practices across the customer base.
- Represent the voice of the customer to Product, Engineering, and GTM teams.
- Contribute to high-quality customer-facing content such as trainings, blog posts, and demos.
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry.
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