IT Support Technician I
New
I
InterlacedIT Services
Buenos Aires, Buenos Aires, Argentina, 8:00am - 5:00pm Pacific Time (UTC -7 / -8)ContractEntry
Salary18,000 - 22,000 USD per year
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Job Details
- Languages
- B2 or higher proficiency in English
- Experience
- Minimum of 1+ years
- Required Skills
- AWSAzureCustomer supportGoogle Workspace
Requirements
- 1+ years of IT experience (help desk/customer support).
- B2 or higher proficiency in English.
- Experience with cloud infrastructure components.
- Experience in diverse technical environments.
- Ability to simplify and convey complex technical concepts.
- Strong problem-solving skills.
- Ability to adapt to new techniques and processes.
- Dedicated home office environment with stable internet.
Responsibilities
- Communicate availability to IT Support Associates and schedule client work.
- Take proactive and reactive support tickets to resolution.
- Act as gatekeeper for client contact verification.
- Review and action performance metrics on Brightgauge dashboard.
- Develop deep knowledge of Interlaced systems and client-facing tech.
- Assist with assigned project tasks under supervision.
- Complete ongoing training and shadowing.
- Provide training to IT Support Associates and new hires.
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