Tortuga

Make Travel Easier and More Enjoyable Tortuga helps travelers avoid the cost and hassle of checking luggage with carry-on-sized travel backpacks

Private Company
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Open Positions1

Mexico. Costa Rica. Colombia. ArgentinaContractTravel GearPosted
  • Manage daily support workflows across email and social media
  • Resolve customer inquiries regarding orders, product specs, and technical issues
  • Coordinate with warehouse to manage time-sensitive shipping modifications
  • Handle warranty claims, refunds, replacements, and repair processes
  • Provide administrative assistance to co-founders
  • Execute and help refine standard operating procedures (SOPs)
  • Support logistical requirements for Kickstarter and product launches
ShopifyWritten communicationCustomer support

About Tortuga

Make Travel Easier and More Enjoyable Tortuga helps travelers avoid the cost and hassle of checking luggage with carry-on-sized travel backpacks. We build bags to make travel easier. We build Tortuga to make work better. The modern workplace prevents us from doing our best work. Long commutes, inflexible hours, endless meetings. Even the vaunted open office plan constantly distracts us. You can’t even get work done at work. We have a different idea. Our vision of the future of work is remote and human-centric. Tortuga is a fully-distributed company. Our small team works remotely and lives all over the world. Learn more on our Jobs page. --- Tortuga is an equal opportunity employer. We value diversity and encourage anyone who is interested in joining our team to apply for open roles, even if you aren't certain that you're qualified. For example, research shows that women are less likely to apply for roles if they don’t meet 100% of the qualifications . Our top priority is hiring the right person for each role at Tortuga. So we want to hear from you.