Communicate availability to IT Support Associates and schedule client work.
Take proactive and reactive support tickets to resolution.
Act as gatekeeper for client contact verification.
Review and action performance metrics on Brightgauge dashboard.
Develop deep knowledge of Interlaced systems and client-facing tech.
Assist with assigned project tasks under supervision.
Complete ongoing training and shadowing.
Provide training to IT Support Associates and new hires.
AWSAzureCustomer support+1 more
About Interlaced
Interlaced transforms IT for innovative businesses by providing expert cloud-focused managed services. You will design, implement, and support cutting-edge technology infrastructures for clients like fast-growing startups and biotech firms. We help over 10,000 startup team members daily, maintaining a 94.4% customer satisfaction score across hundreds of reviews. Our team delivers solutions with an impressive 15-minute average ticket response time. Interlaced specializes in making complex technology simple and accessible for our diverse client base.
How We Work
Interlaced embraces a remote-first approach to IT support, allowing team members to work from anywhere with a stable internet connection. We foster a people-focused culture that values a healthy relationship with technology. You'll join a team that prioritizes professional development and provides clear pathways for growth. We are constantly learning, incorporating new techniques and processes to stay ahead in technology. Collaboration happens across our global team, with operations centers in San Diego and Nashville.
Why Join Us
Support over 10,000 startup team members daily with a 15-minute average response time.
Grow your skills with professional development pathways and training programs in cloud technologies.
Work with cutting-edge clients in forward-thinking industries like tech startups and biotech.
Join a remote-first team that values continuous learning and proactive problem-solving.
Contribute to a company poised for significant growth, shaping its future successes.
Benefits & Perks
Competitive compensation ($18,000-$22,000 annual DOE) with an open-ended contract.