Clinical Support Specialist
New
D
Deep End Talent StrategiesHealthcare Technology
United StatesFull-TimeMiddle
Salary60,000 - 75,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Microsoft ExcelDocumentationCRMCustomer support
Requirements
- 4+ years in dental industry in a practice or dental lab
- Excellent verbal and written communication skills
- Familiarity with intraoral scanning
- Comfort creating support documentation
- Familiarity with multiple software systems and quick to learn new tools
- Meticulous attention to detail and technical problem-solving
- Extreme customer service mindset
- Ability to work independently in remote environment
Responsibilities
- Serve as first-line support for dental practices via text, phone and email
- Handle order inquiries, billing questions, and general account support
- Track and resolve support tickets using our helpdesk solution
- Manage lab fulfillment questions and coordinate with lab partners
- Troubleshoot basic software and connectivity issues
- Coordinate equipment replacements and warranty claims
- Maintain detailed records of common issues and resolutions
- Create and maintain help documentation, FAQs, and troubleshooting guides
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