Associate Technical Support Specialist
New
H
Hinge HealthHealthcare Technology
Remote USFull-TimeEntry
Salary18.85 - 31.25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual (Spanish or French)
- Experience
- 1+ year
- Required Skills
- Analytical SkillsCustomer support
Requirements
- 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
- Excellent written and verbal communication skills.
- Demonstrated ability to multitask across phone, email, and chat.
- Proficiency in root cause analysis.
- Strong analytical and problem-solving skills.
- Flexibility with schedule including nights and weekends.
- Ability to work effectively in a remote environment.
Responsibilities
- Develop foundational knowledge of products and troubleshooting techniques.
- Handle member inquiries via phone, email, and chat.
- Build relationships with teammates and stakeholders.
- Independently diagnose and resolve hardware and software issues.
- Conduct root cause analysis for member problems.
- Contribute insights to improve knowledge-base articles.
- Meet organizational metrics for quality and member satisfaction.
- Serve as a resource for peers on complex troubleshooting.
- Identify patterns and recommend process improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
