Distributor Services Support Specialist
New
USFull-TimeMiddle
Salary38,300 - 61,600 USD per year
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceCRM
Requirements
- Previous experience in customer service, distributor support, call center operations, or related client-facing roles.
- Strong communication and interpersonal skills with the ability to handle customer interactions professionally.
- Experience using CRM and order management systems such as Salesforce or similar platforms is preferred.
- Excellent attention to detail and ability to manage multiple priorities in a fast-paced remote environment.
- Strong organizational and follow-up skills with a proactive approach to problem-solving.
- Comfortable working independently while maintaining productivity and service quality standards.
- Ability to adapt quickly to changing customer needs, systems, and operational processes.
- High school diploma or GED required.
Responsibilities
- Respond to a high volume of inbound customer calls while delivering professional and solution-oriented support.
- Process product orders, research account details, and resolve customer inquiries related to shipments, charges, and credits.
- Utilize internal systems and tools such as AS400, Salesforce, and web-based platforms to manage customer requests efficiently.
- Recommend complementary products and services during customer interactions to support business growth initiatives.
- Handle complaint resolution with empathy, active listening, and strong problem-solving skills.
- Maintain accurate documentation and correspondence while ensuring high standards of call quality and productivity.
- Coordinate effectively with cross-functional teams to support customer needs and operational processes.
- Continuously improve technical and product knowledge through training programs and e-learning resources.
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