Digital Client Success Manager
New
T
The N2 CompanyPublishing Media
Nationwide businessFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Required Skills
- Account ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Acting as the primary post-sale, strategic point of contact.
- Leading client onboarding, discovery, and expectation-setting.
- Running recurring status calls, QBRs, and performance reviews.
- Supporting renewals, expansions, and long-term account growth.
- Navigating escalations and maintaining client trust.
- Collaborating across time zones with distributed teams.
- Utilizing CRM tools like Monday.com.
- Communicating confidently via Zoom, phone, and email.
Responsibilities
- Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
- Provide white-glove support for clients and Area Directors.
- Gather assets, set up campaigns, and conduct post-launch check-ins.
- Maintain CRM and billing records and resolve account questions.
- Renew clients and identify cross-sell or up-sell opportunities.
- Manage client accounts across ongoing services and retainers.
- Analyze and report on service performance, SLAs, and client outcomes.
- Maintain process documentation, playbooks, and workflows.
- Identify risks early and escalate issues.
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