Client Success Manager (Core)

New

ArrayFintech

United States (Remote)Full-TimeMiddle

SalaryAt least 90,000 USD per year

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Job Details

3+ years of experience in B2B client success, account management, or related roles
Experience owning a book of business in the range of ~$3M–$8M ARR
Demonstrated ability to manage multiple accounts simultaneously
Strong relationship management skills
Experience identifying and executing on expansion opportunities
Operational discipline with the ability to prioritize and follow structured processes
Clear communication skills, both written and verbal
Familiarity with financial services, fintech, or credit-related products is preferred
Ownership mindset with a focus on accountability and results
Proficiency in using AI tools to accelerate work

Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth
Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals
Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
Execute a structured engagement model that balances proactive outreach with scalable communication and support
Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite
Resolve or anticipate client issues with a proactive, solutions-oriented approach
Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes
Provide structured client feedback to inform product improvements and roadmap prioritization
Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients
Maintain a habit of using AI tools to think, build, and ship faster

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