VP, Enterprise Client Success
New
A
ArrayFintech
Remote - USA or CanadaFull-TimeVp
SalaryAt least 200,000 USD per year
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Job Details
- Experience
- 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
- Required Skills
- Account Management
Requirements
- 10+ years of experience in B2B or B2B2C client success, account management, or related roles
- At least 5+ years leading teams managing enterprise accounts
- Proven track record of owning and growing large-scale client portfolios ($25M+ ARR)
- Demonstrated ability to build, scale, and manage high-performing client success organizations
- Strong executive presence with experience engaging senior stakeholders
- Deep experience driving revenue growth through expansion strategies
- Operational rigor with the ability to implement scalable processes, metrics, and forecasting models
- Strong business judgment and ability to connect client needs to product and commercial strategy
- Experience in financial services, fintech, or credit-related industries preferred
- Entrepreneurial mindset with a bias toward ownership and accountability
- Proficiency in AI tools to accelerate workflows
Responsibilities
- Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth
- Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
- Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
- Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
- Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products
- Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
- Establish feedback loops that translate client insights into product and business improvements
- Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity
- Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech
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