CTMS Operations Manager
New
Fully remote work within the United StatesFull-TimeManager
Salary90,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementComplianceReportingQuality AssuranceStakeholder management
Requirements
- Bachelor’s degree or equivalent practical experience in clinical operations, life sciences, or related field
- 5+ years of experience working with CTMS or clinical systems
- At least 2+ years in a leadership or team management role
- Strong expertise in CTMS configuration, study build processes, and system governance
- Solid understanding of clinical operations workflows, including SSU, study execution, and QA processes
- Familiarity with ICH-GCP guidelines, SOPs, and regulatory audit requirements
- Proven people management experience, including coaching, performance management, and team development
- Strong cross-functional stakeholder management skills
- Technical fluency to support system testing, integrations, and structured troubleshooting
- Excellent communication, documentation, and attention to detail skills
Responsibilities
- Own CTMS platform governance, including final approval of system builds, configurations, and release readiness
- Define, maintain, and enforce configuration standards, naming conventions, and system build quality controls
- Lead CTMS change control processes, validation activities, upgrade testing, and audit readiness preparation
- Manage CTMS Operations team, including hiring, training, performance management, workload allocation, and career development
- Oversee CTMS-sourced reporting, define KPIs, and drive continuous improvement of operational dashboards and insights
- Serve as primary liaison between CTMS vendors and internal stakeholders including SSU, Study Ops, QA, and Analytics teams
- Coordinate system integrations, issue resolution, and cross-functional operational alignment
- Maintain CTMS SOPs, runbooks, and training documentation to ensure consistency and compliance
- Represent CTMS operations in governance forums, study readiness reviews, and escalation processes
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