Account Operations Associate
New
P
PassportSupply Chain Operations
Chile; Secondary Locations: Peru, Colombia, Mexico, 8 different time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceProblem SolvingCustomer supportCustomer SuccessZendeskNotion
Requirements
- High pattern recognition skills to spot trends.
- Proven experience taking ownership of tasks and projects from inception to completion.
- Ability to work effectively in a collaborative, team-first environment.
- Strong communication skills to navigate tough client conversations.
- Highly organized with experience working across multiple platforms and tools.
- Comfortable analyzing large sets of data.
- Adaptable to a role that evolves with company growth.
Responsibilities
- Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams.
- Serve as the first point of escalation and main point of contact for customer issues.
- Work as an extension of the daily operations team to understand supply chain issues.
- Collaborate with Customer Success Managers to maintain high NPS scores.
- Triage account-level issues in partnership with Customer Support.
- Analyze large data sets to identify trends and pull insights.
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