- Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams.
- Serve as the first point of escalation and main point of contact for customer issues.
- Work as an extension of the daily operations team to understand supply chain issues.
- Collaborate with Customer Success Managers to maintain high NPS scores.
- Triage account-level issues in partnership with Customer Support.
- Analyze large data sets to identify trends and pull insights.
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