Czech-Speaking Customer Service Representative
New
M
Mercier ConsultancyCustomer Service
GreeceFull-Time
Salary not disclosed
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Job Details
- Languages
- Czech, English
- Required Skills
- Customer service
Requirements
- Fluency in Czech and English (both written and spoken)
- Willingness to live and work in Greece
- Must state nationality and native language in application
Responsibilities
- Provide excellent customer service in Czech via phone, email, and chat for Booking.com related inquiries
- Assist customers with hotel bookings, cancellations, and modifications
- Resolve complaints and issues promptly and professionally
- Manage customer interactions accurately in CRM systems
- Collaborate with internal teams and hotel partners to ensure customer satisfaction
- Gather and relay customer feedback for continuous service improvement
- Stay updated on booking policies, promotions, and travel trends
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