German Speaking Customer Agent For Mercedes
New
M
Mercier Consultancy GroupAutomotive Customer Support
A reliable internet connection and a suitable remote working environment within Greece are required for this position.Full-TimeMiddle
SalaryCompetitive Monthly Salary with performance bonus and 13th/14th salary benefits.
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Job Details
- Languages
- German
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent German language skills (both spoken and written).
- Strong computer literacy with the ability to navigate CRM systems and ticketing platforms.
- Excellent communication and interpersonal skills with a professional, empathetic, and customer-first approach.
- Previous experience in customer service, customer support, or a client-facing role is highly advantageous.
- Previous experience within the automotive industry is a strong plus.
- Genuine enthusiasm for the automotive sector and familiarity with premium automotive brands such as Mercedes-Benz.
- A reliable internet connection and a suitable remote working environment within Greece.
Responsibilities
- Deliver outstanding customer support to German-speaking Mercedes-Benz clients via telephone, email, and live chat, addressing inquiries related to vehicles, services, and automotive products.
- Provide accurate and professional guidance on Mercedes-Benz vehicle features, model specifications, warranty coverage, and after-sales automotive services.
- Assist customers with scheduling service appointments, roadside assistance requests, and automotive maintenance queries.
- Handle and resolve customer complaints in a calm, professional, and solution-focused manner.
- Process and manage customer data, case records, and follow-up actions accurately within the CRM system.
- Collaborate closely with internal teams and Mercedes-Benz brand representatives to stay updated on product launches, recalls, and campaigns.
- Proactively identify opportunities to improve the customer journey and share feedback with team leaders.
- Meet and consistently exceed individual and team performance targets, including customer satisfaction scores and quality assurance benchmarks.
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