Account Support Specialist
Remote position, only for candidates in Latam; Source API remote eligibility restrictions: ArgentinaContractJunior
Salary not disclosed
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Job Details
- Experience
- 1–2 years of experience
- Required Skills
- Microsoft ExcelAccount ManagementCRMCustomer SuccessGoogle SheetsGoogle WorkspaceAsana
Requirements
- 1–2 years of experience in customer success, account management, operations, or a similar client-facing role
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Comfortable working cross-functionally with internal and external partners
- Self-starter with a proactive, problem-solving mindset
- Proficiency in Google Workspace (Docs, Sheets, etc.)
- Strong Excel/Google Sheets skills (e.g., VLOOKUP, SUMIF)
- Experience with CRM systems and project management tools (e.g., Asana)
Responsibilities
- Own end-to-end coordination of brand campaigns, ensuring programs are executed on time and at a high standard
- Manage logistics including shipping, production, and communication with Event Organizers
- Coordinate with 3PL and creative partners on quotes, timelines, production, and invoicing
- Ensure all campaign details are accurately tracked and executed across systems
- Serve as the primary point of contact for Event Organizers during active campaigns
- Drive offer acceptance by proactively reaching out via email, phone, and SMS
- Respond to inquiries and resolve issues quickly to ensure a seamless experience
- Build strong relationships with organizers to support repeat participation and long-term growth
- Manage billing workflows, ensuring accuracy and timely processing
- Partner with finance and internal teams to maintain compliance and resolve discrepancies
- Maintain up-to-date Organizer profiles, including contact, billing, and logistics information
- Partner closely with Account Managers and Coordinators to support account strategy and execution
- Communicate client goals and campaign needs to internal teams
- Document activity and maintain accurate records in CRM and internal tools
- Identify and recommend ways to improve internal processes and campaign execution
- Provide feedback on product performance and usability
- Proactively troubleshoot issues and help reduce inefficiencies across workflows
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