- Answer buyer and seller emails with clear, friendly, personalized responses and follow issues through to resolution.
- Meet response-time commitments during weekday working hours and for urgent weekend requests.
- Guide customers through platform processes, including downloading and printing PDF shipping labels.
- Review and approve new listings against the platform’s listing guidelines.
- Contact sellers about listing changes using and adapting existing email templates.
- Monitor platform transactions and flag unusual, delayed, stuck, or disputed transactions to the team.
- Track Shippo refunds from identifying eligible shipments through confirming resolution.
- Help develop website tutorials and support resources, including step-by-step listing and shipping guides.
- Maintain Google Sheets trackers and support additional projects such as updating templates, organizing data, and testing website features.
Customer serviceGoogle SheetsGoogle Workspace